Manage billing

View the Billing page

You can view and manage billing from the Billing page in the Neon Console.

To access your Billing page:

1. Navigate to the Neon Console.
2. Select your organization from the breadcrumb menu at the top-left of the console.
3. Select Billing from the menu to view the charges to date.

The Billing page has a sidebar with Billing summary and Payment info. Billing summary shows This month's summary: your billing period, plan details (including Change plan), and Charges to date. Payment info shows how you pay, your billing email, and company or address details (see Update your payment method and Update billing details).

At the top of the page, View past invoices opens your invoices. If you are on a paid plan, Request billing support appears next to it (see Request billing support).

Update your payment method

The Payment info view explains that charges are applied to your card on the first day of the month.

To update your payment method:

1. Navigate to the Neon Console.
2. Select your organization from the breadcrumb menu at the top-left of the console.
3. Select Billing from the menu.
4. In the sidebar, select Payment info.
5. In the Payment method card, select Edit.

If you are unable to update your payment method, please contact support.

Payment issues

Missed payments

If an auto-debit payment transaction fails, Neon sends a request to update your payment method. Late fees and payment policies are described in the Neon Platform Terms.

Failing payments for Indian customers

Neon’s billing system uses Stripe Checkout, which does not currently support e-Mandates (a requirement from the Reserve Bank of India) (RBI) for automatic recurring payments. Because of this, customers in India cannot set up automatic monthly payments. In the event of a payment failure, please contact support to request a link to your invoice to complete the payment manually.

Update your billing email

To update your billing email:

1. Navigate to the Neon Console.
2. Select your organization from the breadcrumb menu at the top-left of the console.
3. Select Billing from the menu.
4. In the sidebar, select Payment info.
5. In the Billing email card, select Edit.

If you are unable to update your billing email, please contact support.

Update billing details (company and address)

To update the company name, address, postal or ZIP code, country, or VAT or tax ID shown on your account:

1. Navigate to the Neon Console.
2. Select your organization from the breadcrumb menu at the top-left of the console.
3. Select Billing from the menu.
4. In the sidebar, select Payment info.
5. In the Billing Info card, select Edit.

If you are unable to update this information, please contact support.

Invoices

A Neon invoice includes the charges and the amount due for the billing period. For an explanation of what you've been billed for, see Usage metrics.

Download invoices

To download an invoice:

1. Navigate to the Neon Console.
2. Select your organization from the breadcrumb menu at the top-left of the console.
3. Select Billing from the menu.
4. Select View past invoices.
5. Find the invoice you want and open its actions menu, then select Download.

Request billing support

If you have a question or problem with billing or an invoice, you can contact the billing team from the Billing page. This is available on paid plans.

From the Billing page header

1. Navigate to the Neon Console.
2. Select your organization from the breadcrumb menu at the top-left of the console.
3. Select Billing from the menu.
4. Select Request billing support.
5. In the form, choose the related invoice (if you have invoices) and describe how we can help, then submit.

If you have no invoices yet, Request billing support may appear disabled with a short explanation.

From past invoices

1. On the Billing page, select View past invoices.
2. For the invoice you care about, open the actions menu (...) and select Request support. The same form opens with that invoice pre-selected.

You can still use Download from the invoice menu to save a PDF. For other support paths (for example Launch plan limits on ticket topics), see Support.

Change your plan

To upgrade or downgrade your plan:

1. Navigate to the Neon Console.
2. Select your organization from the breadcrumb menu at the top-left of the console.
3. Select Billing from the menu.
4. Select Change plan.

Changing your plan to one with lower usage allowances may affect the performance of your applications. To compare plan allowances, see Neon plans.

If you are downgrading your plan, you will be required to remove any projects, branches, or data that exceed your new plan allowances.

To downgrade from a legacy Enterprise plan, please open a support ticket. Cancellation of a legacy Enterprise plan is handled according to the Master Subscription Agreement (MSA) outlined in the Customer Agreement.

How to prevent further monthly charges to your account

If you're on a Neon paid plan, you need to downgrade to the Free plan to avoid further monthly charges. You can do so from the Billing page in the Neon Console. Simply removing all Neon projects will not stop the monthly fee associated with your plan. You will continue to be invoiced until you downgrade to Free.

Delete your account

If you would like to delete your Neon account entirely, please refer to the steps described here: Deleting your account.