Accounts

Your Neon account is your personal identity for logging in, managing your profile, and authenticating actions across all organizations you belong to.

Account settings

You can access your Neon account settings from anywhere in the Console. Just click your profile avatar and select Account settings from the menu.

Here's what you can do from Account settings.

1. Update personal information

   Change your name or email address.

   

   If you signed up with email

   By default, your email will be used as your first name. You may want to add your first and last name here to complete your profile. Your email is your login and where we'll send all account communications.

   If you signed up with Google, GitHub, or another provider

   Your name and email come from your social account. Feel free to change your name to whatever works for you. If you change your email, we'll unlink your social account and switch you to email sign-in. After that, you'll use your new email and password to log in.

   Changing your email

   If you change your email (whether you started with email or social login), you'll get a verification email to confirm. Once confirmed, your new address becomes your login. If you're using a social login and change your email, we'll unlink your social account and switch you to email sign-in.

   Change your email in the Neon Console

   Need to switch your login method?

   If you signed up with Google or GitHub, you can switch to email login by changing your email and setting a password.

   If you signed up with email, it's not currently possible to switch to a social login. Contact Support and we'll help you out.

2. Change password

   No surprises here: just enter your current password, then your new one (twice). We'll enforce our current password rules for your security.

3. Two-factor authentication

   Protect your account with two-factor authentication (2FA). Once enabled, you'll enter a 6-digit code from your authenticator app each time you log in.

   If your organization admin requires 2FA for the organization, you must enroll in 2FA to continue accessing that organization.

   Enable 2FA

   1. Go to Account settings and click Set up two-factor authentication.
   2. Scan the QR code with your authenticator app (for example, Google Authenticator, Authy, or 1Password).
   3. Enter the 6-digit code from your app to verify and activate 2FA.

   After setup, Neon will prompt you for a code from your authenticator app every time you log in.

   iPhone users

   Scanning the QR code with an iPhone camera opens Apple's Passwords app, which requires a username and password alongside each authenticator setup. If you sign in with an OAuth provider like Google or GitHub and don't have a Neon password, you'll need to create a placeholder entry in Passwords. Dedicated authenticator apps handle standalone codes without this limitation.

   Remove 2FA

   1. Click Remove two-factor authentication in your account settings.
   2. Enter a 6-digit code from your authenticator app to confirm.

   For security, removal is delayed by 24 hours. During the cooldown:

   • You'll receive an email notification with a link to cancel the removal.
   • You can also cancel from your account settings.
   • 2FA remains active until the cooldown expires.

   note

   Recovery codes are not currently supported. Keep your authenticator app backed up or synced across devices. If you lose access to your authenticator, contact Support.

4. Create personal API keys

   Personal API keys let you securely interact with the Neon API, including through command-line tools, scripts, or third-party integrations that use the API. Your personal API key works for any organization you belong to, so you can manage projects, automate tasks, or use integrations across all your orgs with a single key. The actions you can perform with your key depend on your role in each org (admin, member, or collaborator). You can create, view, and revoke your personal API keys here in your account settings.

   Learn more about API keys

   

5. Delete account

   Delete your Neon account after leaving or deleting all orgs and projects.

   important

   You are solely responsible for exporting your Projects and Content from the Neon Platform before the deactivation/deletion of your Account for any reason.

   Leaving an org

   If you're the only admin, promote another member to admin first. You can then leave the org.

   Deleting an org

   Remove all members (so you're the only one left), delete all projects, and you can then delete the org.

   Once you have no orgs left, you can then click Delete.

   What happens after you delete your account

   • You'll receive a confirmation email.
   • If you change your mind, you can reactivate your account by logging in again within 30 days. Your personal info will be restored, though not your API keys.
   • After 30 days, your account and all related data will be permanently deleted.

Need to recover access to an account?

See Account Recovery for step-by-step instructions if you need to regain access to a Neon account.