Manage Neon Organizations

Learn how to manage your organization's projects, invite Members and Collaborators, revise permissions, and oversee billing details. This section explains which specific actions each Member can take based on their assigned roles and permissions.

Switch to your Organization account

Easily switch between your personal account and any organization you are a Member of using the navigation breadcrumb.

Invite Members

Only Admins have the authority to invite new Members to the organization. Invitations are issued via email. If a recipient does not have a Neon account, they will receive instructions to create one.

To invite Members:

• Navigate to the People page in your Organization.
• Click Invite member and enter the email addresses in a comma-separated list.
• Monitor the status of sent invites on the Pending Invites page; from here, you can resend or cancel invitations as needed.

Set permissions

Permissions within the organization are exclusively managed by Admins. As an Admin:

• You can promote any Member to an Admin, granting them full administrative privileges.

• You can demote any admin to a regular Member.

• You cannot leave the organization if you are the only Admin. Promote a Member to Admin before you try to leave the org.

  

Rename an organization

Only Admins can rename an organization. Go to the Settings page under General information. Changing the organization name applies globally—the new name will appear for everyone in the organization.

Invite Collaborators

All members can invite external users to collaborate on specific projects. Collaborators will not have access to the organization Dashboard but can access any projects shared with them from the Projects page of their personal account, under Shared with you. Collaborators can invite additional Collaborators to the project and remove existing Collaborators from the project.

To invite new Collaborators, click Invite collaborators and select the project you want to share, then add a comma-separated list of emails for anyone you want to give access to. These users will receive an email inviting them to the project.

Manage Collaborators

Click the More Options menu next to the row in the Collaborators table to manage Collaborator access. You have two options:

• Convert to member — Admins can promote an external Collaborator to a full Member. When promoted, their collaborator permissions will be automatically removed since they'll have access to all projects as a Member.

• Remove from project — All members can revoke the Collaborator's access to the shared project.

  

Create and delete projects

All Members can create new projects from the Organization's Projects page; however, the organization itself retains ownership of these projects, not the individual user.

Members have different capabilities based on their roles:

• Any Member can create a project under the organization's ownership.
• Members cannot delete projects owned by the organization. They can only delete personal projects from their personal account (switch to personal account via breadcrumb).
• Admins can delete any project within the organization.

Passwordless authentication

If you want the simplest way to connect to your database from the command line, passwordless authentication using pg.neon.tech lets you directly start a psql connection with any of your organization's databases. This saves you time versus logging in to the Console and copying your connection string manually.

psql -h pg.neon.tech

In the output, you'll get a URL you can paste into your browser. Log in if you need to. Or if you're already logged in, you'll be asked to select from your personal or organization account, select your project, and then your compute. After that, go back to your terminal and you'll be connected to your selected database.

For example:

alexlopez@alex-machine ~ % psql -h pg.neon.tech
NOTICE:  Welcome to Neon!
Authenticate by visiting:
    https://console.neon.tech/psql_session/secure_token

NOTICE:  Connecting to database.
psql (16.1, server 16.3)
SSL connection (secure connection details hidden)
Type "help" for help.

alexlopez=>

Delete an organization

Only Admins can delete an Organization. Before doing so, make sure all projects within the Organization are removed.

In your Organization's Settings page, you'll find the Delete section. It will list any actions you need to take before deletion is allowed. For example, if you still have outstanding projects that need to be remove, you'll see:

Complete any necessary steps. Once cleared, you can go ahead and delete. This action will permanently remove the organization and cancel its associated billing. It can't be reversed.

Billing

On creating an organization, your existing paid plan (Launch, Scale, or Enterprise) will be transferred to the new organization account. Following the conversion, your personal account will switch to the Free Plan, letting you manage any new personal projects separately.

As the Admin for the organization account:

• You have full access to edit all billing information.
• Promote a Member to Admin if you want to delegate billing management; however, all Admins will have the capability to edit billing details.
• While all Members can view the Billing page, only admins can make changes.

For detailed information on pricing and plans, refer to Neon plans.

Downgrade to Free Plan

Admins can downgrade an organization from a paid plan (Launch, Scale, or Enterprise) to the Free plan, with certain limitations:

• The organization must operate within Free plan limits (including storage, project counts, and branch limits)
• The organization cannot have more than 1 member (Free organizations can only have a single member)

When you start a downgrade (via Billing > Billing summary > Change plan), Neon automatically checks if your organization meets these requirements. If needed, you'll see a notification explaining what needs to be addressed before downgrading.

If you can't meet these requirements but still wish to downgrade, use the Request support option during the downgrade process.

For detailed information on pricing and plans, refer to Neon plans.